Order&Stock Issue

Do I need to creat an account when place the orders?

We allow customers to place orders without an account.

When will the order be shipped out?

With most orders we can arrange shipment within 48 hours after we receive complete payment. If unfortunately the item purchased is not in stock, our customer service will contact you to inform you of the estimated dispatch time and offer solutions.

How can I know my order is shipped out or not?

When the order is shipped out, there will be a confirmation message with tracking number sent to you. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already been shipped out).

How to track the shipping status?

You can track it on https://www.17track.net/en with the tracking number.

How to cancel the order?

Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being shipped. Once the package is shipped out, no one can cancel the order in such cases.

How can I change the item if I placed the wrong order?

Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company.

If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive.

How long will it take to get the restocking item?

Normally we will restock items in 3-7 working days.

Payment Issue

What payment do you accept?

Pay via PayPal, you can pay with your credit card (Visa, MasterCard and American Express) if you don’t have a PayPal account.

What if my payment is failed?

Please make sure there are enough money in your payment account when paying for your order. If the payment is failed, please try another payment account to check if the payment can be successful. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

How to get the discount coupon code?

You can get our coupon codes in these ways:

  1. Email Subscribe
  2. Follow Our Social Media
  3. Contact Our Customer Service

Can I apply a coupon code after I have placed an order?

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

Shipment&Return Issue

What's the shipping fee?

Before you place an order, please contact us to confirm the shipping fee.

Where will my item be shipped from?

Your item will be shipped from China’s Ports: Shanghai, Ningbo, Guangzhou, Wulumuqi.

How long will it take before shipping?

After receiving your order, we require some time to test the product to ensure its quailty. The exact processing time varies depending on the item. The average procesiing time is 2 working days but this can also be affected by the item’s stock status. For small quantity orders, the processing time is 1-3 days while larger quantity orders may require 2-5 days.

How long will the shipping take?

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What if my package is sent to incorrect address?

Customers are advised to check the address carefully before completing payment. If unfortunately the package is sent to incorrect address, it is unable for us to change the address after the package is shipped out.

In this situation, please contact our customer service, we will help to check it with shipping company to confirm if the package can be returned and reshipped to the correct address.

If there is any extra fee charged by the shipping company in this return and reshipment, customer holds the sole responsibility to pay for these fees.

What if the received items are missing, incorrect, broken?

  1. Please take as many photos/videos of the items as possible in the delivered package.
  2. Contact us to get solutions.

How to return the item?

Before you return the item, please contact us to get the return address.

How to get a refund?

Only once the parcel arrives back to our facility and is checked in, will a refund be issued after we confirm the package is in an undamaged and resalable condition. Customers will be responsible for return shipping fees.